How do I access services at bluegrass.org?

Please call our Customer Service Center at 1-800-928-8000.   A qualified mental health professional will ask you a few questions in a telephone screening, provide you with referral information and/or schedule an intake appointment for you.  For persons who are deaf or hard of hearing, please call us toll free at 859-253-2737.

How much will it cost?

Medicaid, Medicare, and private insurance our accepted. For those without a private payor source a sliding fee scale based on household income is assessed at intake.

What do I need to bring to my first appointment?

your insurance or medical card
proof of income, such as your most recent paycheck stub or a statement of income
containers of all medicines you are taking
proof of guardianship if an under-age child will be receiving treatment

What if you do not provide the service that I need?

We will make an appropriate referral to a provider who will be better able to meet your clinical needs.

If medication is indicated, will I receive it at my initial intake appointment?

No. You will be scheduled separately for a psychiatric/medication evaluation with a Psychiatrist or Nurse Practioner, who will determine your need for medication.

How does therapy work?

In therapy, or counseling, you work with a trained mental health professional – or a team of them – on ways to handle areas of your life that you have identified as problems. You may talk about your thoughts and feelings, and you may work on learning new strategies and skills to cope with these problems. Therapy is offered individually, with family members, or within groups. A more intensive therapy program may combine use of all these approaches. 

How do I know I’m making progress once I start therapy, and how long will it take?

At the end of your first appointment, your therapist will develop preliminary treatment goals with you. The two of you will work together in the early phases to further clarify your goals, and outline the steps you can take to reach them. These goals become the structure for your therapy and provide a way to review your progress. Occasionally, your goals will be reviewed and revised as necessary.  The length of therapy depends on the goals that have been identified and the progress you make toward meeting them. Many individuals have issues that require a relatively brief course of treatment, e.g. 2 –12 months. Others may be dealing with more serious problems that require more intensive and longer treatment. The bottom line is understanding and doing what works best for you.

Who else may be involved with my therapy?

You may decide to include other family members or significant others in treatment. This may be especially true if problems you are having involve relationships with significant others, or when another family member can support you in your efforts to reach important goals. Although family members and/or significant others may be involved in some treatment plans, in other cases it may be inappropriate to include other individuals in treatment. We urge you to discuss this matter with your therapist before making your final choice about including or excluding others.

What should I do in a mental health crisis?

Call 911 for police assistance if the situation is life threatening or if it looks like someone may get hurt. If there is no immediate physical danger, call our Crisis Number at 1-800-928-8000 and our 24 hour emergency services staff will help you get the help you need.