How do I access
services at bluegrass.org?
Please call our Customer Service Center
at 1-800-928-8000. A qualified mental
health professional will ask you a few
questions in a telephone screening,
provide you with referral information
and/or schedule an intake appointment
for you. For persons who are deaf or
hard of hearing, please call us toll
free at 859-253-2737.
How much will it cost?
and private insurance our accepted. For
those without a private payor source a
sliding fee scale based on household
income is assessed at intake.
What do I need to bring to my first
your insurance or medical card
proof of income, such as your most
recent paycheck stub or a statement of
containers of all medicines
you are taking
guardianship if an under-age child will
be receiving treatment
What if you do
not provide the service that I need?
We will make an
appropriate referral to a provider who
will be better able to meet your
If medication is
indicated, will I receive it at my
initial intake appointment?
No. You will be
scheduled separately for a
psychiatric/medication evaluation with a
Psychiatrist or Nurse Practioner, who
will determine your need for medication.
How does therapy work?
In therapy, or
counseling, you work with a trained
mental health professional – or a team
of them – on ways to handle areas of
your life that you have identified as
problems. You may talk about your
thoughts and feelings, and you may work
on learning new strategies and skills to
cope with these problems. Therapy is
offered individually, with family
members, or within groups. A more
intensive therapy program may combine
use of all these approaches.
How do I know I’m making progress once I
start therapy, and how long will it
At the end of your
first appointment, your therapist will
develop preliminary treatment goals with
you. The two of you will work together
in the early phases to further clarify
your goals, and outline the steps you
can take to reach them. These goals
become the structure for your therapy
and provide a way to review your
progress. Occasionally, your goals will
be reviewed and revised as necessary.
The length of therapy depends on
the goals that have been identified and
the progress you make toward meeting
them. Many individuals have issues that
require a relatively brief course of
treatment, e.g. 2 –12 months. Others may
be dealing with more serious problems
that require more intensive and longer
treatment. The bottom line is
understanding and doing what works best
Who else may be involved with my
You may decide to
include other family members or
significant others in treatment. This
may be especially true if problems you
are having involve relationships with
significant others, or when another
family member can support you in your
efforts to reach important goals.
Although family members and/or
significant others may be involved in
some treatment plans, in other cases it
may be inappropriate to include other
individuals in treatment. We urge you to
discuss this matter with your therapist
before making your final choice about
including or excluding others.
What should I do
in a mental health crisis?
Call 911 for police
assistance if the situation is life
threatening or if it looks like someone
may get hurt. If there is no immediate
physical danger, call our Crisis Number
at 1-800-928-8000 and our 24 hour
emergency services staff will help you
get the help you need.